Reformulated (again!) As of January 2024 -- Ugh!
First, the wording for promotion of the Daily Rescue line is, "extend your youth capital." So, it's safe to assume that Lab Series is now regurgitating phrases and jargon from the boardroom to their skincare promotions. How ridiculous sounding! I wish they'd put as much effort into other things that are more relevant to their customers, but that's asking too much.
First, it wasn't all that long ago that this legacy product of theirs was reformulated AND repackaged. As of 2024, it's been reformulated AGAIN, and the only way a dedicated/loyal customer would know this is if they pay VERY, VERY close attention to the small "NEW" next to the name. Keep in mind, the packaging is the same and the product name is the same, so it would be VERY easy to do a repurchase and not know they changed the product. To add even more insult to injury, Lab Series has no problem using all of the old reviews for the previous formulation for the new one. What SHOULD happen is all of the old reviews should be cleared and start from scratch after customers have tried and used the new formulation.
For a company that puts so much effort into social justice issues, saving Mother Earth with so-called sustainability initiatives, blah, blah, blah, they simply have not, and will not, make reformulations very apparent or easy to sort out for their customers.
Issues like this are so reminiscent of the terribly messy decisions and numerous reformulations of the shave cream product years ago. Lab Series has this avergence to clearly noting when a product has been reformulated. If they are soooo sure a product is being reformulated for the better, why not just own up to it? Instead, they put a small "NEW" next to the item title and leave the product name AND packaging the same, while simultaneously using the reviews from the old product with totally different ingredients.
Total disappointment and definitely not something I consider fair, or even remotely close to my time or hard-earned money anymore.
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